Privacy Policy
Privacy Policy for Foy Tree Care
Effective Date: January 4 2021
At Foy Tree Care, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, visit our website, or contact us. We adhere to applicable privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information in various ways, including when you use our services, fill out forms, contact us, or visit our website. The types of information we collect may include:
- Personal Information: Name, address, phone number, email address, and other information necessary for providing our services.
- Service Information: Details about the tree care services you request, including the nature of the work, location, and any relevant photos or property details.
- Payment Information: If you make a payment for our services, we may collect billing information, such as credit card details or payment history (processed securely through a third-party payment processor).
- Website Data: When you visit our website, we may collect information about your device, browser type, IP address, and browsing behavior using cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To schedule, perform, and manage tree care services and communicate with you about appointments, estimates, and job progress.
- Customer Support: To respond to your inquiries, resolve issues, and provide you with ongoing support.
- Marketing & Communications: To send you promotional materials, newsletters, or service updates, unless you opt out.
- Improving Our Services: To analyze website usage, enhance our services, and ensure we meet your needs.
We do not sell, trade, or otherwise share your personal information with third parties for marketing purposes without your consent.
3. How We Protect Your Information
Foy Tree Care takes reasonable precautions to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We use a combination of technical, administrative, and physical safeguards to ensure the security of your data.
While we strive to protect your information, no method of data transmission over the internet or electronic storage is completely secure. As such, we cannot guarantee absolute security.
4. Sharing Your Information
We may share your personal information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, processing payments, or maintaining our website. These providers are obligated to protect your information in accordance with this policy.
- Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction. You will be notified of any changes in ownership or control of your personal data.
5. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to improve your experience. Cookies are small files placed on your device that help us analyze how you use our website and tailor content to your preferences. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site.
6. Your Rights and Choices
You have the right to:
- Access and Correct Your Information: You can request access to the personal information we hold about you and request corrections if any information is inaccurate.
- Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or updates, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly.
- Request Deletion of Your Information: In certain cases, you may request that we delete your personal information. We will comply with your request unless we are required to retain the information for legal or business purposes.
To exercise any of these rights, please contact us at the information provided below.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Effective Date” above. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Foy Tree Care
Edmonton, Alberta
Phone: 780-885-4633
By using our services and website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This policy may be updated periodically as required.
